Privacy Policy

Batool Saphire respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit or use our website, how we use and protect that information, when it may be shared, and what choices you may have regarding your information.

This Privacy Policy applies to information collected through the Batool Saphire online store, including when you browse our website, create an account where available, place an order, contact our support team, or otherwise interact with our online services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use the Batool Saphire website, we may collect information that you voluntarily provide and information that is automatically collected when you interact with our website.

The information we may collect can include:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Phone number.

  • Order information.

  • Products purchased or considered.

  • Payment-related information necessary to process an order.

  • Customer service communications.

  • Information you provide when contacting us.

  • Website usage and technical information.

We only request information that is reasonably necessary to operate our store, process orders, provide customer support, improve our services, and meet applicable legal or operational requirements.

2. Information Provided When Placing an Order

When you place an order through Batool Saphire, we collect information necessary to process and fulfill your purchase.

This may include your name, email address, phone number, billing information, shipping address, order details, and other information required to complete the transaction.

Your payment information may be processed by third-party payment providers. Batool Saphire generally does not need to directly store your complete payment card details when those details are processed securely through an applicable payment provider.

We use order information to confirm your purchase, process payment, fulfill and ship your order, provide order updates, respond to questions, and provide assistance regarding returns, refunds, exchanges, or delivery issues.

3. Automatically Collected Information

When you visit our website, certain information may be collected automatically through your browser, device, and website technologies.

This information may include:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • General website activity.

  • Pages visited.

  • Referring website.

  • Approximate location information derived from technical data.

  • Date and time of website interactions.

This information may be used to maintain website functionality, improve website performance, understand how visitors use our store, detect suspicious activity, protect our website, and improve the customer experience.

4. Cookies and Similar Technologies

Batool Saphire may use cookies and similar technologies to help operate and improve our website.

Cookies may be used for purposes such as:

  • Remembering website preferences.

  • Maintaining shopping cart functionality.

  • Supporting checkout.

  • Understanding website usage.

  • Improving website performance.

  • Measuring marketing effectiveness.

  • Providing relevant website functionality.

Some cookies may be placed by third-party services that provide functionality used by our store.

You may be able to control or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of our website, including shopping cart or checkout features.

For additional information about cookies and related technologies, please review our Cookie Policy when available on our website.

5. How We Use Your Information

Batool Saphire may use personal information for legitimate business and operational purposes, including:

  • Processing and fulfilling orders.

  • Confirming purchases.

  • Providing shipping and delivery information.

  • Providing customer support.

  • Responding to questions and requests.

  • Processing returns, refunds, and exchanges.

  • Maintaining and improving our website.

  • Personalizing or improving the shopping experience.

  • Detecting and preventing fraud or unauthorized activity.

  • Protecting the security of our website and customers.

  • Understanding website performance and usage.

  • Communicating important information about orders or services.

  • Complying with applicable legal obligations.

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless we have a lawful basis to do so or otherwise obtain any required permission.

6. Order and Transaction Communications

When you place an order, we may use your contact information to send communications necessary to complete and manage your purchase.

These communications may include:

  • Order confirmation.

  • Order-related updates.

  • Shipping or delivery information.

  • Return or refund communications.

  • Customer service responses.

  • Important information regarding your transaction.

These communications are considered service-related communications and may be sent when reasonably necessary to manage your order or provide requested services.

7. Marketing Communications

Where permitted by applicable law, Batool Saphire may send promotional or marketing communications if you have provided appropriate consent or otherwise have a lawful basis to do so.

Marketing communications may include information about products, promotions, offers, or other store-related updates.

You may unsubscribe from promotional email communications by following the unsubscribe instructions included in the relevant message.

Unsubscribing from marketing communications does not necessarily stop important transactional or service-related communications concerning an order or customer request.

8. How We Share Information

Batool Saphire may share personal information with service providers and business partners when reasonably necessary to operate our store and provide services.

Depending on how our store operates, these parties may include:

  • Payment processing providers.

  • Shipping and delivery carriers.

  • E-commerce and website service providers.

  • Website analytics providers.

  • Customer support service providers.

  • Fraud prevention and security providers.

  • Technology and infrastructure providers.

These service providers may receive only the information reasonably necessary to perform their services.

For example, shipping providers may need your name, shipping address, and contact information to deliver an order.

Payment providers may process payment information in accordance with their own privacy policies and security practices.

9. Shopify and Third-Party Services

Batool Saphire operates its online store using Shopify and may use third-party applications and services to support store functionality.

These services may process certain information on our behalf or as part of the services they provide.

Third-party providers may have their own privacy policies governing their collection and use of information.

We encourage customers to review the privacy practices of third-party services when appropriate.

Our use of third-party services does not change our responsibility to handle customer information in a reasonable and lawful manner.

10. Payment Information

Payments made through the Batool Saphire website may be processed by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies, terms, security procedures, and applicable requirements.

Batool Saphire does not request customers to send complete payment card information, passwords, authentication codes, or other sensitive payment credentials to us by email.

Customers should only enter payment information through the secure checkout process provided on our website.

11. Shipping and Delivery Information

To fulfill an order, Batool Saphire may share necessary shipping information with the applicable shipping carrier or fulfillment service.

This information may include the customer's name, shipping address, phone number, email address, and order-related information when reasonably necessary for delivery.

Shipping information is used to facilitate delivery and resolve shipping-related issues.

For information about delivery timeframes, shipping services, and delivery issues, please review our Shipping Policy.

12. Return, Refund, and Customer Support Information

When you contact Batool Saphire regarding a return, refund, exchange, damaged product, defective product, incorrect order, or other customer service issue, we may collect information necessary to identify your order and resolve the request.

This may include your name, order number, contact information, photographs or documentation relating to the product, and details of your request.

We use this information to investigate and resolve customer service matters in accordance with our Return & Refund Policy.

13. Data Security

Batool Saphire takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

We rely on appropriate technical, administrative, and organizational safeguards provided by our store platform and service providers, as well as reasonable internal procedures.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive information through unsecured communication methods and should never send passwords, payment card numbers, security codes, or account credentials through email or other informal channels.

14. Data Retention

Batool Saphire retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal or accounting requirements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

15. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to certain personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain information.

  • Request information about how your personal information is used.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

Not every right applies in every situation, and requests may be subject to applicable legal limitations and verification requirements.

To submit a privacy-related request, contact us using the information provided in the "Contact Us" section of this policy.

16. Children's Privacy

The Batool Saphire website is not intended to knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in a manner that violates applicable requirements, please contact us so that we can review the matter and take appropriate action.

17. Third-Party Websites and Links

Our website may contain links or references to third-party websites, applications, payment providers, shipping services, or other external services.

Batool Saphire is not responsible for the privacy practices, security, content, or policies of third-party websites.

Customers should review the privacy policies of third-party services before providing personal information through those services.

18. Do Not Track Signals

Some web browsers may provide "Do Not Track" settings or similar privacy signals.

Because there is no universal standard for interpreting all such signals, our website may not respond to every browser-based Do Not Track setting in the same manner.

Where applicable law requires recognition of specific privacy signals or requests, Batool Saphire will handle them in accordance with applicable requirements.

19. United States Customers

Batool Saphire currently operates and provides shipping services within the United States.

Depending on the customer's state of residence and applicable law, additional privacy rights or disclosures may apply.

Where applicable, customers may contact us to request information regarding their personal information or to exercise privacy rights available to them under applicable law.

We may need to verify the identity of the person making a privacy request before providing, changing, or deleting personal information.

20. Fraud Prevention and Security

We may use personal information and technical information to detect, investigate, and prevent fraudulent transactions, unauthorized access, abuse, or other activities that could harm our customers or our business.

This may include reviewing order information, device information, transaction details, website activity, and other information reasonably necessary to protect the store.

Where appropriate, information may be shared with payment processors, security providers, fraud-prevention services, or relevant authorities.

21. Legal Disclosures

Batool Saphire may disclose personal information when reasonably necessary to:

  • Comply with applicable laws or legal obligations.

  • Respond to valid legal requests.

  • Protect the rights, property, or safety of Batool Saphire, our customers, or others.

  • Investigate fraud or security incidents.

  • Enforce applicable terms and policies.

  • Protect the security and integrity of our website and services.

We will seek to limit such disclosures to information reasonably necessary for the applicable purpose.

22. Changes to This Privacy Policy

Batool Saphire may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, legal requirements, or privacy practices.

When changes are made, the updated policy will be published on this page and the "Last Updated" date will be revised.

Customers are encouraged to review this Privacy Policy periodically to remain informed about how their information is handled.

23. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you can contact Batool Saphire using the information below.

Batool Saphire
Email: support@batoolsaphire.shop
Phone: +1 (443) 657-3482
Customer Support: Available 24/7
Business Address: 8115 Sandpiper Circle, Nottingham, MD 21236, United States

For questions concerning orders, shipping, returns, or refunds, you may also review our Shipping Policy and Return & Refund Policy.